What is your return policy?
- All Seymour Solar products come with a 90 Day Guarantee:
Returns will be accepted if still in the sealed plastic bag. Except for manufacturer defects customers are responsible for return shipping charges. Return the product in the same packaging to:
85 W. Main Street., #520
Escalante, Utah 84726
Please include your name, address, contact phone number, and reason for returning the product. Refunds will be credited to your method of payment upon receipt and verification of product condition.
- We ship via United States Postal Service (USPS). The shipping calculations occur upon checkout on the website. Most products ship within 5 business days.
- When ordering telescope, spotting scope, or binocular filters you need to know the outside diameter of your optical tube. For a correct fit, measure the widest distance across the end of your optical tube from outside edge to outside edge.
- Glass solar filters have an aperture made of metal coated float glass. The glass filters demonstrate a higher resolution than thin film. Glass filters are generally recommended for photography. Because it is glass it can obviously be broken, whereas thin film cannot. Glass filters are more expensive because of the expense of the coated glass. The transmittance of the glass and thin film are the same. The image of the sun is the same.
- Yes. All of our Glass and Thin Film Solar Filters are safe for unlimited visual use and photography. These filters block 99.999% of the sunlight and therefore are rated with a neutral density of 5. Careful handling and proper maintenance will ensure a long filter life.
- With telescopes, spotting scopes, and deep sky binoculars you should be able to see sunspots, surface granulation, and of course a solar eclipse if present.
- The heat and intense light is blocked before it enters the telescope. Your telescope may get warm from direct sunlight on the telescope but not from the small amount of visible light transmitted through the filter. Please read and understand your filter instructions before use.
- There are many "thin films" on the market today used for solar viewing. Some of them include Mylar, Baader, Black Polymer, etc. The thin film that we use for our filters is a black plastic polymer that has a neutral density (ND) of 5 and is therefore safe for solar viewing . The sun is viewed as a sharp natural orange image, not blue or white. It is less expensive than coated glass filters but also less durable and diminished clarity.
- An off axis solar filter blocks light into the telescope by only allowing light through a small portion of glass that is off center. A full aperture filter allows the most light into the telescope because it allows the full aperture of your telescope to be viewed. This allows the best possible daytime viewing when there is minimal atmospheric turbulence. If turbulence is present, a mask can be put over the end of the filter to effectively reduce the aperture. With a mask you can effectively change the aperture range to anything less than full aperture depending on the size of the mask. An off axis solar filter cannot be used on a refracting telescope.